波多黎各巴伊亚海滩瑞吉度假酒店-住客评论

Guest（Other） 2025-12-01
We stayed as a party of seven—six adults and one 7-year-old—at Villa Mango at Las Verandas - which was was perfectly suited for our group. The main reason we chose this resort was for the lush, established landscaping, and it exceeded our expectations. If you love nature, this place is truly a dream. The grounds are beautifully maintained with an incredible level of care, and it feels peaceful and organic rather than sterile or hotel-like. There is a quiet pool directly across from the villa, which was lovely, but we spent most of our time at the beach pool area since it had more sun. We stayed during a transition period when the property was shifting from the St. Regis to the Four Seasons, so a few amenities were temporarily closed. That said, it was actually very nice because the resort was not crowded at all. The beach club pool area is beautiful and immaculately kept. There is a bar and restaurant (closed for most of our stay), and the service was excellent. The beach itself is stunning and clean, though it was quite wavy during our visit. A lifeguard was always on duty. The pool is not heated, so it can feel a bit cool at first, but it was refreshing and enjoyable. Towels, sunscreen, and lemon water were always provided, which was a very nice touch. There is an adults-only pool area on the upper level and a family pool on the lower level, as well as a volleyball net. HUGE SHOUTOUT to Victor who was an absolute gem. Victor assisted us with getting set up at the beach and was one of the highlights of our stay—friendly, attentive, and genuinely wonderful. Important Note on Access Now that the property is operated as a Four Seasons, the main hotel and hotel pool are reserved for primary residents and hotel guests only. Guests staying in the villa do not have access to those specific areas, which is important to note—but the villa amenities and beach club more than made up for it. One of the most special and unexpected features of the property is the on-site animal sanctuary, where guests can visit and even help care for dogs and cats during their stay. There is also a small farm with donkeys, goats, sheep, and chickens, which children absolutely love and adds such a charming, memorable element to the experience. While many restaurants were closed during our stay, we did dine at Paros and the beach club restaurant. Both were excellent in terms of food and atmosphere, though—as expected at a luxury resort—on the pricier side. This was a truly special stay. Between the incredibly well-stocked villa, the beautiful and serene grounds, the unique experiences on property, and the outstanding host and management, it exceeded our expectations in every way. We would highly, highly recommend staying here and would absolutely return.
Guest（Other） 2025-11-01
So the people are the nicest ever l !! The hotel part of the four seasons is to die for and perfect. The villas are a little old !! Need a make over !! Las verandas needs a re do bad. The best part of the hotel is the animal sanctuary. I have donated and spent time there. It’s beyond heartbreaking and makes me so sad. Please if anyone can donate and adopt those poor abused animals. I will be back and definitely only stay in the hotel part. Over all amazing. Definitely just the villa was the only downfall. The staff was the best ever and the food was delicious. Stay in the HOTEL !!
Guest（Other） 2025-10-01
Beautiful resort. We loved every minute.
酒店回复：
Thank you for staying with us. We appreciate your feedback!
Guest（Other） 2025-10-01
Pretty good service! Everything is good! Will come back again
酒店回复：
Thank you for staying with us. We appreciate your feedback!
Guest（Couple） 2025-09-01
Beautiful hotel with lush grounds, however a very mediocre experience. Celebrated our 5th wedding anniversary here and expected a much more personable, memorable stay. Average dining options, extensive waiting times for movement around hotel grounds, lack of service (dry cleaning, valet), poor communication and lack of information provided as to offerings at the hotel. Overall a very disappointing experience for such a special occasion especially with the price paid!
Guest（独自旅游） 2025-09-01
Great hotel and attentive staff. Neitzy and Valeria at front of house made the stay incredibly enjoyable. Highly recommend
Guest（家庭旅游） 2025-07-01
We had an amazing 6 day stay at the resort with my family. This place had everything you could ever ask for from a luxury resort in a beautiful location. When we arrived, we received a very yummy juice with rum infused for the adults. We were helped by a kind valet for our rental car. The valet cost $24 a night and was available 24/7. The room was spacious and stacked with complimentary amenities. This included a nightly delivery of cookies, slippers, pillow spray, jewelry trays and more. We often found random helpful surprises every day when we came back to the room. There was service twice a day and the maid was very sweet. The room included a luxury collection of shampoo and other products that we actually used at home as well. The beach was a very short walk away from our room. We only walked over a few times, partly due to our love for the pool, but it was amazing. The sand was clean and the water was very warm. The beach was big and had chairs and other places to sit. The pool was extremely clean and very large, with different areas so you could find somewhere nice to enjoy. They set up chairs, towels, and umbrellas for us everyday so we could swim or tan whenever we wanted. The breakfast was very tasty and included fruit, many drinks, and a variety of eggs, pastries, and others. All eateries in the resort included both tradition Puerto Rican food and traditional American cuisine. The buffet cost $45 per person while a food meal by the pool cost $20-25. All of the food was fresh and delicious. The staff were very friendly and we never encountered someone who wasn't willing to help. We were often offered water bottles, juices, or golf cart rides to where we needed to go. They spoke fluent english and spanish and were very sweet. They told us stories of the area and suggestions of how to spend our time. Shoutout Yariel! The resort was filled with useful amenities as well, including a 18+ spa, gym, free kayaking on the lake along with nature tours. This kept us busy all day long. The resort was also in a prime location for exploring outside of the resort. This included a short drive to both San Juan, nearby beach towns, and El Yunque Rainforest. I would truly recommend this resort to anyone traveling, either for a romantic getaway or even a whole family trip for young kids. They provided everything you would ever need in a private environment that did not feel commercial. Definitely 5 stars!!!
酒店回复：
Thank you for choosing The St. Regis Bahía Beach Resort for your recent family escape. It brings us great joy to know that your six-day stay was filled with memorable moments and thoughtful details that elevated your experience. We are especially pleased that you felt the harmony between nature and luxury throughout your time with us — from your arrival and the curated in-room amenities, to the tranquil beach, expansive pool, and exquisite dining offerings. Your kind recognition of our team, including your mention of Yariel, is deeply appreciated and will certainly be shared with them. Stories like yours are what inspire us to continue delivering the anticipatory service and warm hospitality that define the St. Regis legacy. Warm regards, Anja Frankenbach General Manage
Guest（情侣） 2025-07-01
This was our first time staying in both Puerto Rico and a St. Regis hotel- and both exceeded our expectations. From check in to check out- everything was wonderful. First and foremost is the staff. Everybody who works here is polite, friendly, and always willing to help. The grounds are lush and beautiful and everything you’d want in a tropical getaway. Our room was large, clean, and comfortable. This was also one of the largest bathrooms we’ve ever seen in a non-suite room. The bathroom has a rain shower head and for once, the water pressure was adequate. That’s usually rare for many hotels. I will say this though, the room isn’t completely dark at night, all sorts of flashing and bright lights, and the drapes do not block all the sun in the mornings. Bring a sleeping mask if you’re sensitive to light. Also- you’re in the jungle, the local frogs and insects can be quite noisy at night. The rooms block nosies quite well, but again, if you’re sensitive- bring earplugs. The pool is large, clean, and finding seats was never an issue. (The pool is also open 24 hours.) The staff at the pool were very attentive. The beach is pretty, but due to where the resort is situated, red flags are usually up due to strong rip currents. Not safe for swimming but you could still wade out a decent amount before it gets dangerous. Dining options are limited on property but having said that, all the food was excellent. You could eat here every day and it would be fine. However, I do recommend renting a car and getting out for dinners once in a while- well worth it since getting a taxi or uber is difficult and expensive. All in all, a wonderful experience. This location is becoming a Four Seasons in the fall, but I’m sure the high quality of service will continue.
酒店回复：
Dear guest, Thank you for sharing your experience. We’re delighted to hear that your stay was wonderful from beginning to end — especially that our dedicated staff, the beauty of the resort grounds, and the comfort of your room stood out. We appreciate your thoughtful feedback regarding lighting and ambient sounds, and we’re glad the overall tranquility of the room still provided a restful escape. Warm regards, Anja Frankenbach General Manager The St. Regis Bahia Beach Resort
Guest（Family） 2025-07-01
Beautiful property, excellent service, everyone we engaged with were professional yet friendly and personable. Everything was clean yet updated and modern. Amazing amenities. My only critique is related to dining. The two dinner options were a bit too fussy. Simpler menu options would be very welcomed. And obviously the dining prices from breakfast to dinner were $$$$ but aside from that it was an amazing resort that our family loved.
酒店回复：
Thank you for staying with us. We appreciate your feedback!
Guest（Family） 2025-06-01
This probably a true 4.5 star hotel experience. It’s in need of a little refreshing and updating (I know Four Seasons is taking over soon so I’m sure it’ll come with that change). The staff is very good, but not excellent. Also will improve with FS in charge I’m sure. The beach was too rough and windy for us to utilize when we visited which was quite a disappointment with our four year old. Especially to fly 4.5 hours for a beach. Maybe due to it being February but it seemed like that was the time to visit? We loved the size of the rooms- huge bathrooms, nice entrance way, luggage storage area and a really nice sized porch. We had two queen beds for my husband, myself and our toddler and we didn’t feel on top of each other at all. We loved the proximity to El Yunque- highly recommend visiting. We rented a Jeep for El Yunque, restaurants off the resort and Old Town which really enhanced our trip and made it memorable. The pool here is probably one of the nicest I’ve ever been to (and we’ve been to A LOT of nice resorts all over the world- see previous reviews). There’s some iguanas that swim through which we enjoyed. The pool was NOT heated though so we were definitely freezing from time to time, again this is February. All in all, a great expansive resort. Excited to see what Four Seasons does with it to improve service and update- will return once it has changed hands as they have some work to do to make it a true five star property.
酒店回复：
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not reflect the high standards of service and attention we strive to deliver at The St. Regis Bahia Beach. Please rest assured that your feedback has been shared with our leadership team as part of our ongoing efforts to improve accountability and ensure a more seamless and attentive guest experience. Warm regards, Anja Frankenbach General Manager The St. Regis Bahia Beach Resort

波多黎各巴伊亚海滩瑞吉度假酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-12-01

Guest（Other） 2025-11-01

Guest（Other） 2025-10-01

Guest（Other） 2025-10-01

Guest（Couple） 2025-09-01

Guest（独自旅游） 2025-09-01

Guest（家庭旅游） 2025-07-01

Guest（情侣） 2025-07-01

Guest（Family） 2025-07-01

Guest（Family） 2025-06-01

客户评价由实住客人提供的真实点评