Beautiful resort. Wonderful staff. Amazing private beaches and pools. Breathtaking golf course. Gardens and agau?as. Just be prepared to pay the max for everything. All of your meals, alcohol, spa packages, daily fees, amenity fees will add up quick.
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I have 2 major issues with St. Regis the food is absurdly priced. Every meal you get with a 1 will cost you around 100$. Also, a somewhat hidden fee which is NOT included in your upfront # of nights stay is a 100$ per day Resort Fee! This is not known until you are already booked. The only way to know this is to open one of the .pdf documents they send you AFTER you book your reservation and click on "Resort Fee". I just got my receipt for the room services and food and noticed a 100$ DAILY resort fee. I then scoured my emails to try and find it, which I did. In conclusion, whatever the price you pay for your stay is, factor in an additional 300$ a day. 100$ for breakfast, (skipped lunch), 100$ for dinner, 100$ for the resort fee.
This hotel exceeded my expectations in every way! They covered every sensation with magnificent landscaping, aromatic flowers and chirping bird sounds. They anticipated my needs before I even knew them myself! Would highly recommend!
Skimming TripAdvisor, you will find largely glowing reviews for this St. Regis peppered with a few warnings. I'm not saying stay away, but do believe the warnings. If this stay is a big reward for yourself or a special occasion that you will be looking forward to for months - consider something else or tempering your expectations. It's a gorgeous property, lovely staff, amazing location - but do not expect to be blown away given the namesake or the room rates, and expect service hiccups. Unfortunately we had a number of (minor yet irritating) service issues, seemingly due to understaffing (despite the hotel seemingly being around 25% capacity, based on pool/beach chair usage). The food is priced appropriate to a resort of this caliber (which is to say, not cheap) and forgettable. If you are a couples looking for a relaxing escape - this is decidedly a resort for young families and large groups. I won't comment much on prices or status recognition. I think many negative reviews are expecting too much. It's a St. Regis. It's not supposed to be cheap. Overall, the quality of the property and the food was acceptable (with some caveats). Status Recognition: As a platinum, we were upgraded from a garden view to ocean view room on the 2nd (top) floor. Our view was stunning and we met other guests who were only gold and did not get the upgrade. They thanked us for our status, gave us a welome drink and followed up in the room later with a handwritten note and package of local coffee to take home. Continental breakfast was offered as the Platinum amenity with a $9 up-charge per person for the full breakfast buffet. The property: Hands down, one of the most beautiful properties we've ever seen. The room was massive (especially the overhead shower). I routinely entered the closet and bathroom and vice/versa because the room was so big, I'd get lost! The balcony with view was gorgeous. The tiered pools are stunning with their backdrop of palm trees. The beach is amazing with fine sand and complete privacy. The pool daybeds need refurbishing as many are torn and tattered. The pool area is stocked with sunscreen and aloe vera - a nice touch. Side note: the power outlets in the room were awkwardly laid out. Bring an extra long laptop cord. They make up for this by providing bedside lamps with an outlet built in - however, they were worn loose from usage and I believe burnt out my phone charger. I'd avoid them. The staff: THEY ARE SO WONDERFUL. I can not be more clear about this. My issues were not their fault. This is the nicest, hardest working staff you will ever meet. Every single person will stop what they are doing to greet you as you walk around the property. Unfortunately, there just don't appear to be enough of them to deliver the level of personal service one expects at a St. Regis. Special shout-out to Jonathan the butler and Coral and Yolanda by the pool. They are excellent. The vibe: We found it disappointing that despite the 3 massive
Room was amazing, but not 14,000$ amazing for 4 nights. We had a butler. We would call for hime to schedule cars to pick us up or make reservations and he would never make them. We were supposed to be picked up at 3pm one day during and outing, and ended up having to Uber back to the resort. They never showed up to get us. Front desk and management could care less. Tell they our situation and they wouldn't do anything or defend their employees.
Arrival: Staff member at gate could not identify me by name but eventually was able to confirm I was a guest when providing confirmation number of my booking. Staff at the entrance of the hotel extended a warm welcome. Ambassador Bonvoy recognition: upgrade to a larger corner room. 2pm late check out request honored. Continental breakfast buffet only - the only St Regis property I have stayed at that doesn't extend the full buffet as part of the elite breakfast benefit. Room was large and spacious with a tranquil outdoor patio area that unfortunately was impacted due to the loud construction noise from new buildings being erected on site. Thankfully the room had very good soundproofing so while the outdoor area couldn't really be used during the day, at least the interruptions weren't a problem when indoors. Good space for work or dining though a lack of chairs for relaxation especially given the outdoor area was off limits due to drilling. Loved the massive bathroom space. The spa area is lovely and the staff are very nice. I had booked a fairly expensive spa package well in advance and arrived half an hour early for it. Upon arrival I was told that the two nail treatments I had booked would not be happening. I understand that stuff happens but they had almost the entire morning to contact me about it. They extended a discount for service recovery, which was a nice gesture for the inconvenience and were flexible about adjusting the remaining treatments so I could maximize preferences. I ordered food and drinks at the bar. I didn't have a reservation and even though I just planned on being quick and arrived before opening, I was not permitted to sit at any of the tables (all reserved) and could only sit at the bar or outside. I found sitting outside with food to be fairly stressful with the opportunist birds that you have to keep watch out for so I preferred to be inside. By the time I left only 2 or 3 tables were occupied. It seemed silly to refuse to seat someone who was going to be quick because tables were booked for later. The food was surprisingly tasteless given how much oil appeared to be in it. The bar tenders were consistently helpful and the service was excellent. Overall a nice property with some imperfections that probably aren't material to management because they are crazy busy with enough guests as it is.
